dKargo Co., Ltd. (hereinafter referred to as the "Company") is committed to protecting the personal information of individuals (hereinafter "Users" or "Individuals") who use its services (hereinafter "Company Services"). To that end, the Company complies with applicable laws, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection (the "Information Network Act"). This Privacy Policy ("Policy") has been established to ensure that any concerns related to the protection of Users' personal information are addressed promptly and effectively.

Principles for Processing Personal Information

In accordance with applicable laws and this Policy, the Company may collect Users' personal information, which will only be shared with third parties with the individual's consent. However, in cases where disclosure is required by law, the Company may provide collected personal information to third parties without prior consent.

Disclosure and Changes to the Policy

The Company discloses this Policy on the homepage or through a link from the homepage to ensure that Users can easily review it at any time. The Company has configured the text size, color, and other design attributes to enhance the accessibility of the Policy for Users.

This Policy may be revised in response to changes in laws, guidelines, or notifications related to personal information, as well as changes to government or Company Service policies. When revisions are made, the Company will notify Users using one of the following methods:

• Announcements on the main page of the Company’s website or via a separate pop-up window

• Notifications via written notice, email, or similar methods

Information Collected by the
Company

The Company collects information directly from Users and third parties when Users visit the website or complete forms provided by the Company. The personal information collected includes, but is not limited to, User names, email addresses, messages, company names, IP addresses, language preferences, and details about the pages accessed on the website.

a. Cookies and Similar Technologies

The Company uses cookies and other similar technologies to collect information and may permit third parties to collect information.

b. What are Cookies?

Cookies are small text files sent by a website to a User’s browser, which are stored on the User’s device.

c. What Types of Information Do Cookies Collect?

Cookies store and retrieve information to provide personalized and customized services. When a User visits the website, the server reads the stored cookie data to maintain preferences and provide customized services. Cookies help ensure that the User’s settings are applied when accessing the website and provide convenient usage.

d. Rejecting Cookie Collection

Users can choose whether to allow cookies. This can be managed by adjusting cookie settings in the browser under "Settings > Privacy & Security > Cookies and other site data." However, rejecting cookies may cause inconvenience when using the website.

Purpose of Use

The Company may use the collected information for the following purposes:

a. Service Improvement and Development

User information is used to confirm and identify whether the website functions as intended.

• Pages or features accessed within the website

• Buttons clicked within the Company’s website services

• Date and time of website visits

• Time spent on the Company’s website services

• IP addresses used to connect devices to the internet

• Connection information, including device type (e.g., desktop, labtop, mobile, tablet), browser type, version, and operating system

b. Communication

User information is used to respond to inquiries, requests, and other communications and to provide assistance related to the services.

c. Fraud and Risk Prevention

User information is used to detect and prevent fraud or security risks, provide technical support, maintain security, track interruptions, and resolve issues.

d. Legal Compliance

User information is used to enforce the Terms of Service, comply with legal obligations, and defend against legal claims.

e. Service Providers

The Company may share personal information with third-party vendors, consultants, agents, contractors, and service providers who assist in delivering the website or who otherwise require access to the information for purposes described in this Privacy Policy.

• Vendor
  • Google (Google Analytics)
• Data Protect Officer and Contact info
  • googlekrsupport@google.com
• Purpose of Transfer
  • Usage analysis
• Personal Information Transferred
  • Cookie Data
• Country
  • USA
• Time and Method of Transfer
  • Transfer via network during website use
• Retention Period
  • Until end of website session or termination of oursourcing contract

Retention and Use Period of Personal
Information

The Company retains and uses personal information for the period necessary to fulfill the purposes for which it was collected. In addition, records of service misuse are retained for up to one year to prevent fraudulent subscriptions and other misuse.

1. In accordance with applicable laws, the Company retains and uses the following personal information:

• Information retention under the Act on Consumer Protection in Electronic Commerce
  ◦ Records related to contracts or withdrawals: 5 years
  ◦ Records related to consumer complaints or dispute resolutions: 3 years
  ◦ Records related to labeling and advertising: 6 months
  

• Information retention under the Protection of Communications Secrets Act
  ◦ Website log records: 3 months
  

• Information retention under the Act on the Protection and Utilization of Location Information
  ◦ Records related to personal location information: 6 months
  

b. Destruction of Personal Information

The Company, in principle, promptly destroys personal information that is no longer required, such as when the purpose for processing is fulfilled or retention and use period has elapsed.

• After achieving the purpose of processing, information entered by the User is transferred to a separate database (for paper, to a separate document storage box), where it is stored for a period as prescribed by internal policies or relevant laws before being destroyed.

• Personal information scheduled for destruction undergoes a review and approval process conducted by the Company's Personal Information Protection Officer.

c. Method of Personal Information Destruction

Personal information stored in electronic files is deleted using technical methods that prevent recovery, while printed personal information is destroyed by shredding or incineration.

d. Protection of Children's Personal Information

To protect the privacy of children, only individuals aged 14 years or older are permitted to use the site.

User Responsibilities

Users must keep their personal information up-to-date, and they are responsible for any issues arising from inaccurate information entry.

If a User registers with another person's personal information, their membership may be revoked, and they may be subject to penalties under applicable laws. Users are responsible for maintaining the security of their email address and must not transfer or lend it to third parties.

Designation of Personal Information
Protection Officer

To protect personal information and address complaints related to personal information, the Company has designated the following department and officer:

• Personal Information Protection Officer
  • Name: Soonho Han
  • Contact: support@dkargo.io

Remedies for Infringement of Rights

Data subjects may seek dispute resolution or consultation through the Personal Information Dispute Mediation Committee, the Personal Information Infringement Report Center of the Korea Internet & Security Agency, or other agencies listed below:

• Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)

• Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)

• Supreme Prosecutors’ Office: 1301 (www.spo.go.kr)

• Korean National Police Agency: 182 (ecrm.cyber.go.kr)

The Company strives to protect the data subject’s right to personal data autonomy and offers support for any inquiries or consultations regarding personal data infringement. Affected individuals may contact the relevant department for assistance.

Under the Personal Information Protection Act, individuals may request access, correction, deletion, or suspension of personal data processing in cases of public agency non-action or decisions that affect their rights or interests. Such individuals may file an administrative appeal in accordance with the Administrative Appeals Act.

Central Administrative Appeals Commission: 110 (www.simpan.go.kr)